Assist rental customers in a polite, friendly, and professional manner whether in person or on the phone
Ask customer questions to determine their rental needs and recommend proper equipment. Provide alternative suggestions if appropriate
Prepare rental forms and contracts by obtaining customer signature and other information as required
Explain rental fees and provide information about rented items such as operation of equipment and safety features
Schedule equipment delivery and pickups and assists customer with the loading and unloading of equipment when necessary
Complete rental transactions on (Point of Rental Software) and perform basic tasks including, checking equipment rates and availability, creating rental quotes, reserving equipment, opening/closing rental contracts, scheduling equipment deliveries/pickups, emailing quotes/reservations/contracts to customers
Cleans showroom floor and equipment. Arrange showroom displays. Keep shelves organized, stocked and clean
Answers telephone and receives orders by phone
Resolve customer problems and answer questions
Daily audits of open contracts and call overdue rentals
TECHNICAL SKILLS:
Complete rental transactions on (rental software) and perform basic tasks including, checking equipment rates and availability, creating rental quotes, reserving equipment, opening/closing rental contracts, scheduling equipment deliveries/pickups, emailing quotes/reservations/contracts to customers
Mechanical experience and equipment / small engine knowledge
WORKING CONDITIONS
Must be able to sit or stand for long periods of time
The job requires constant interaction with the public
May have exposure to chemicals, including but not limited to gasoline, diesel fuel, propane, kerosene, and cleaning solvents
Most work will be indoors with limited exposure to outside elements
Some weekend work required
EDUCATION, SKILLS & REQUIREMENTS:
A high school diploma or equivalent GED is preferred but not required
Experience as inside sales representative, rental counter sales representative, auto parts sales representative, equipment dispatcher, truck dispatcher, construction foreman, or similar role preferred
Must be able to lift/move approximately 50-70 lbs.
